CUSTOMER CARE
At Clark&Co Studios, we are committed to providing exceptional customer service. We are here to assist you with any inquiries or concerns you may have. We strive to respond to all questions within 24 hours and resolve issues promptly. Your satisfaction is our priority, and we value your feedback.
PAYMENT METHODS
- Credit / Debit Cards
We use Stripe to process credit/ debit card payments. Stripe employs a multi-layered approach to protect customer information, combining organizational, technical, and administrative measures. This includes encryption of sensitive data, robust fraud detection systems, access controls, and PCI Level 1 security certification.
TERMS & CONDITIONS
By purchasing our invitation template, you agree to the following terms and conditions:
1. **Product Description: **
- This is a digital product. No physical items will be shipped.
- The invitation template is available for instant download after purchase.
2. **Usage License: **
- You are granted a non-exclusive, non-transferable license to use the template for personal use only.
- You may customize the template as needed for your event but may not resell, redistribute, or share the original file or any modified versions of it.
3. **Refund Policy: **
- Due to the nature of digital downloads, we do not offer refunds or exchanges once the purchase is made. Please review the product description carefully before purchasing.
4. **Copyright: **
- All designs are the intellectual property of Clark & Co Studios. Unauthorized use or reproduction is strictly prohibited. All clipart and graphics remain the property of the artist.
5. **Customization: **
- We provide templates that you can personalize. Please ensure you have a Canva account to edit the template format provided. Canva is FREE and easy to use!
6. **Technical Issues: **
- If you experience any technical issues with downloading or editing the template, please contact us for assistance
By purchasing from our shop, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for supporting our small business